Skip to main content

Enterprise Adoption of Web 2.0: It's Happening

If you're a business who has been ignoring the Web 2.0 trend and the spread of social media: look out, the tide is shifting and you're about to be left behind. The rise of social media didn't happen overnight, the power of the internet to unite people, the ubiquity of broadband, the rise of Gen Y, the development of new technologies for socializing on the web - all of these things and more have led to the rise of social media. And this new force is affecting change in the way that companies do business - now and for many years to come.

Web 2.0 Is Nearly Mainstream

Just recently, Business Week ran an update to their 2005 study "Beyond Blogs," saying that today the title should be "Social Media Will Change Your Business." The story highlighted the current trend of workers not just using blogs, but also social networks and other Web 2.0 applications to spread news, connect, create buzz, interact and socialize with others -both for business and for pleasure.

While this lack of control frightens upper management and causes I.T. nightmares in some cases, businesses are already becoming aware of these new trends as the next Generation, Gen Y or the "Millennials," as they are sometimes called, enters the workforce.

Even 60 Minutes recently updated their story about this new generation, 80 million strong, who are rapidly taking over the web...and the world (as we said here). Besides their seemingly alien values - everyone's a winner, me-first, work isn't everything, I'm a commodity I can sell myself to the next business who wants my talents, needing to always know why?, and more, one of the most visible changes is their interaction with technology. Born into a time when computers had always existed, Gen Y embodies the definition of a digital native and they have mastered the tools of social media and use them as easily as we check our email.

Web 2.0 Numbers Reveal The Change Underway

As companies struggle to adapt to this new trend in order to deal with both their employees as well as their customers, the business of social media consulting has gotten a boost as the consultants teach the old school execs how to navigate this brave, new world. A recent book on this Web 2.0 movement dubs the change a "groundswell," and provides tools to these companies who have found themselves needing to adapt but that did not know what to do or how.

And adapt they must because the number of companies who are already integrating Web 2.0 technologies into their businesses processes and I.T. infrastructure is on the rise. A study by Forrester on this topic points to hard numbers that back this up.

In fact, the adoption rate of Web 2.0 technologies by I.T. is actually stronger in enterprises than it is in SMBs, with 42% of enterprise businesses now utilizing Web 2.0 technologies like AJAX, Flash, Flex, etc. to 32% of SMBs. Additionally, there is growth in the areas of Web 2.0 app investing, with a number of companies investing, piloting, or considering investment in Web 2.0 technologies like RSS, podcasting, wikis, and blogs.

Getting Web 2.0 Right

Internally, the trick to getting the right mix of Web 2.0 and other technologies has to do with the speed of change and the amount of risk to the business. Where risk is lot and speed of change high - in areas like web publishing, team management, and help desk technologies, for example - Web 2.0 applications and technologies can help the business become more efficient.

Externally, Web 2.0 technologies are used to take content to the customers. RSS, social networks, web and desktop widgets, blogging, user communities, and more can help a company easily reach customers to communicate a company's message and increase brand awareness. This topic is discussed in more detail on the Employee Evolution blog in an article titled "Every Company Should Use Social Media," where the techniques for utilizing social media to improve credibility, brand, "coolness," and more are examined.

Ultimately, companies ignoring this shift will only do so their own peril. The numbers don't lie: your customers have adapted and your competition has adapted - turn a blind eye and prepare to lose marketshare. You may even just lose altogether.

Comments

Post a Comment

Popular posts from this blog

Why Flash Player is the best plugin ever

Cross-platform Availability and Portability Flash Player is available for all the major operating systems: Windows Mac OS Linux Solaris Also, it comes preinstalled with Mac OSX and Windows XP . So the users of these platforms don’t even need to download it! There is also Flash Lite , which enables the viewing of Flash content on mobile devices like cellphones and PDAs. Just take a look at all the mobile phone manufacturers that are incorporating Flash Lite into their devices (currently more than 140 cellphones are Flash-enabled): Fujitsu Hitachi Kyocera Mitsubishi Motorola NEC Nokia Panasonic Sanyo Sendo Sharp Siemens Sony Ericsson Toshiba Still not convinced? Well, there is even more - the PDAs : Microsoft Pocket PC and Sony CLIE. Can there be more? Sure. Let’s not forget the consumer electronics : the iRiver U10 media player and the Kodak Easyshare-One Zoom Digital Camera are Flash-enabled, like some set-top boxes too. Oh, wait, I didn’t tell you yet which bro...
Post a Comment
Read more

Net Telephony - Free local calls, STD at 15p/min

Thanks to the ubiquitous Internet, your telephone bill can be drastically trimmed. The Internet Service Providers Association of India (ISPAI) claims that STD calls can be offered at 15 paise/minute and local calls can be free on the same network, if the government permits unrestricted domestic internet telephony. The Internet Service Providers (ISPs) claim that they can offer free local calls in case of own network (that is, within the network of a particular internet service provider) and 10 paise per minute for calls on other IP network. “ISD call rates can further come down to 50 paise per minute on same IP network, and in other IP network 75 paise. And if you want to call on a mobile or fixed line from an IP phone, STD call rates can be offered at 50 paise per minute,” the ISPAI claims. The association has members such as Sify, Net4, HFCL, HCL Infinet, RailTel, Spectranet and Tulip IT Services. Currently, STD call rates on mobile networks are about Re 1 per minute while local rate...
Post a Comment
Read more

Web Office: 2007 Year in Review

Over the next few weeks we'll be reviewing a number of Web product categories on Read/WriteWeb, summarizing what's happened in 2007 - and what to look forward to in 2008. We're starting with the Web Office, a market that underwent a lot of changes this year. Our definition of Web Office is: A Web Office suite is a combination of productivity, publishing and collaboration features. A Web Office both embraces the functionality of desktop office suites (e.g. Microsoft Office) and extends it by using Web Native features. Probably the biggest change was that Google Apps ramped up this year, starting with the release of Google Apps Premier in February. And 2007 continued the trend of acquisitions in this market, which started in 2006 with the likes of Writely and JotSpot. In 2007 Yahoo acquired Zimbra and Google acquired a number of small startups - including GrandCentral (online telephony service) and Zenter (presentations software). The biggest disappointment of the year in ...
Post a Comment
Read more